This policy was last updated on 11th November 2019.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with the changes we've made. This updated policy replaces the previous one.
1. About this policy
2. Information you provide directly to us
We collect personal data that you provide to us when you sign up for your 20Q account and when you use 20Q; this includes personally identifiable information like name, email address, postal address and phone number.
We use this personal information to create, and give you access to, your 20Q account. We use the email addresses you provide to send notifications about, and invitations to participate in, our Tools for CPD.
The legal basis for processing this information is the performance of our contract with you.
To the extent EU data protection law applies to our processing of information we hold about you, we act as the data controller.
To the extent EU data protection law applies to our processing of information your participant and / or rater information, you serve as the data controller or data processor and we service as the data processor or data sub-processor.
We will use your personal information to communicate with you about your account and the tools for CPD you have access to. If you opt in to receive them, we will also send you our email newsletters.
3. Information collected using technology
When you browse 20Q, we automatically collect information about your device — for example; your IP address, operating system and browser information. We also collect information about the pages you visit on 20Q, along with the times and dates of those visits.
We use the information collected from your device to help us understand how our customers use 20Q. The insights we gain help us determine ways to improve our wesbite and services. We also use this information to help us resolve any issues you report about your account or our Tools for CPD.
We collect information about the emails we send; number of opens, number of clicks, etc to optimize their effectiveness. The legal basis for processing this information is the legitimate interest in the improvement and optimisation of 20Q.
4. Sharing your information
We use a number of third-parties to help us provide you with our services. We only share the minimum personal information required for them to provide their service.
Here is a list of the third-parties we use for communication with you:
- Google, Inc - email and analytics
- HelpScout - customer service emails
- Postmark - transactional emails (invitations and notifications)
- Mailchimp - marketing and content emails
Here is a list of the third-parties we use for accounting and e-commerce:
- FreeAgent - accounting and invoicing
- Stripe - credit card transactions (we do not store credit card information - payment processing is handled directly by Stripe)
5. How long do we keep your information?
We store your data for as long as your 20Q account remains open. If you would like to close your 20Q account, please send an email to [email protected]
Cancelling your 20Q account will not cancel your newsletter subscriptions (which we manage in Mailchimp). You should unsuscbribe by following the link at the bottom of the email.
6. Accessing your data
If you would like a copy of the data we hold about you, please write to us [email protected] - if you need access to specific information, please let us know so that we can honour your request more quickly.
You have the right to be forgotten. If you would like us to delete your data, please write to us at [email protected], specifying why you would like us to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of 20Q.
8. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
9. Getting in touch