Help & Support

No. Once you close your feedback session — which happens when you download your report — the session cannot be reopened and you cannot invite additional raters.

Any raters who had not finished will no longer be able to submit feedback. This protects rater anonymity — reopening the session could allow scores to be compared before and after a rater completes their feedback.

You are reminded of this before you close your session or download your report.

Before closing, make sure you have enough completed raters (at least 3; we recommend 5 or more). You can invite additional raters and use Re-send Invitation or Send Reminder on your licence's Feedback section while the session is still open. See Can I add more raters at a later date?.

Open this answer on its own page

Reset links expire after one hour for security. If you wait too long, you will see a message that the token is invalid.

Go to the sign-in page, click Forgotten your password?, enter your email again, and use the new link as soon as it arrives.

Open the link in the same browser if you can, and check that your email app has not broken the URL across two lines.

If you still cannot reset your password, use Help & Support → Contact Support.

Open this answer on its own page

Action plan pages are included in most 20Q reports, but whether you must complete one depends on your programme.

Ask your facilitator or administrator if they expect you to fill in an action plan after your 360°. Even when it is optional, completing one can help you turn feedback into practical next steps.

Printable action plan PDFs are available under Resources, or see Can I type into my Action Plan online? for working on a copy offline.

Open this answer on its own page

That is expected — raters do not sign in to 20Q. See How do I complete feedback as a rater? for how they complete feedback using their invitation link or student code.

If a rater cannot find their email, ask them to check junk or spam. You can Re-send Invitation or Send Reminder from your licence's Feedback section. If the email address was wrong, delete the invitation and add the rater again with the correct address.

Open this answer on its own page

Participants and administrators — sign in at my.20q.co.uk using the email address you registered with.

1. Check you are using the correct email address.
2. If you have forgotten your password, click Forgotten your password? on the sign-in page and follow the email link within one hour.
3. If sign-in still fails, try clearing cookies for 20Q in your browser, then try again in a private/incognito window.

Raters — you do not need an account or password. Use the unique link in your invitation email. If you have not received it, check junk or spam and ask the participant to Re-send Invitation from their licence page.

If you are still stuck, use Help & Support → Contact Support.

Open this answer on its own page

Yes.

Leadership 360° (email invitations)

Open your licence and click Invite Raters. Enter multiple email addresses (comma-separated), or use Import CSV to upload a file of addresses. See How do I save my Excel spreadsheet as a CSV? for file format guidance.

Classroom 360° (email invitations)

On the Invite Raters page, enter multiple addresses (comma-separated) or use Import CSV.

Classroom 360° (student codes)

If your organisation uses code-based invitations, open the Feedback section and either enter how many students to add and click Add Students, or upload a class list with Import Class List. See How do students rate me without email? for the full code-based workflow.

You can add more raters or students at any time until the feedback session is closed.

Open this answer on its own page

Yes — until the feedback session is closed.

Open your licence and click Invite Raters to add more email invitations, or use the student code / class list options on the Feedback section for Classroom 360°. See Can I invite more than one rater or student at a time? for bulk invitations.

Once the session is closed, no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Open this answer on its own page

Not yet — action plans are not editable inside 20Q.

You can download printable Action Plan PDFs from Resources in the navigation (Leadership 360°, Classroom 360°, and other variants are listed there). Print a copy and complete it by hand, or use the action plan pages in your downloaded report PDF.

See Do I need to complete the Action Plan? if you are unsure whether your programme expects you to complete one.

Open this answer on its own page

Choose people who see you at work — ideally in a leadership context. They may be senior, parallel, or junior to you, and do not have to work in your current organisation.

Your report is more useful when raters come from a wide cross-section, not only people who know you well.

You need at least 3 completed raters to generate a report. We recommend inviting 5–10 so you still have enough responses if some cannot take part.

Invite raters from your licence page using Invite Raters. See Can I invite more than one rater or student at a time? for inviting several at once and Can I add more raters at a later date? if you need to add more later.

They receive an email with a personal link — raters do not need a 20Q account. It is courteous to ask them in advance; the questionnaire is short and usually takes only a few minutes.

Open this answer on its own page

Open your spreadsheet and go to File → Save As… (or Export in Google Sheets). Choose CSV (.csv) as the file format and save the file.

Inviting by email (participants or raters)

Your CSV should contain a single column of email addresses, with no heading row. When you import the file on the Invite Participants or Invite Raters page, the addresses are added to the invitation form.

Classroom 360° class lists (code-based invitations)

If your organisation uses code-based student invitations, the CSV should contain student names (one per row), not email addresses. Upload the file using Import Class List on the participant's licence page.

Open this answer on its own page

1. Check junk or spam — ask recipients to look in their Junk, Spam, or Clutter folders. Some providers filter mail from 20Q incorrectly at first.

2. Whitelist our sending domain — invitation emails are sent from an address at 20q.co.uk. If messages are still missing, ask your IT team to allow inbound mail from that domain.

3. Invitation links — buttons in the email open the 20Q application at my.20q.co.uk. That is normal. Mail is not sent from that address; it is only where recipients go when they click. If email arrives but links are blocked when clicked, ask IT to allow access to my.20q.co.uk in web filters.

4. School and college policies — some institutions block students from receiving external email. Your IT team may need to relax that policy for 20Q invitations, or you may need to use code-based Classroom 360° invitations instead of email. See How do students rate me without email?.

5. Re-send from 20Q — open the participant's licence, go to Feedback, and use Re-send Invitation or Send Reminder for anyone who has not started.

If problems continue, use Help & Support → Contact Support with example email addresses and approximate send times.

Open this answer on its own page

Your report becomes available after three steps:

1. Answer your own questions — open your licence and click Answer Questions on the Questions section.
2. Wait for raters — you need at least 3 completed raters (we recommend 5 or more).
3. Close your feedback session — when the Report section shows Ready, confirm the checkboxes and click Close My Feedback Session.

Once the session is closed, use View Report or Download PDF on the Report section of your licence page.

Before you close — you cannot reopen the session or invite more raters afterwards. See Can I reopen my feedback session or invite more raters after downloading my report?.

If your administrator manages reports — some programmes let the group administrator close the session on your behalf. See Can an administrator close a participant's feedback session?. If you do not see download buttons after the session is closed, contact your administrator for a copy.

You may receive an email when your feedback session is ready to close. You can also check progress at any time on your licence page under Feedback.

Open this answer on its own page

You do not need a new invitation. When you complete your first Leadership 360° use, a second-use licence is created automatically and linked to your account.

Second use may stay locked until:

• the access date your administrator set for the group has passed, or
• one week after you completed your first use, if no date was set.

When second use is available, it appears on your licence card in My 360°s. Open it to invite raters and complete your second 360° in the same way as the first.

If second use still shows as locked after the expected date, ask your administrator to check the group's second use access date in Group Settings, or contact them to confirm your first use is marked complete.

Open this answer on its own page

When an administrator invites you to a 360° or Personality Profile, you receive an email with a personal link.

1. Open the invitation email and click the link.
2. If you are new to 20Q, follow the prompts to create your account using the same email address the invitation was sent to.
3. If you already have a 20Q account, sign in with that email address when prompted.
4. After accepting, your licence appears under My 360°s.

If you cannot find the email, check junk or spam and ask your administrator to Re-send Invitation from your licence page on their account.

If you need help, use Help & Support → Contact Support.

Open this answer on its own page

Some schools and colleges cannot receive 20Q emails. Your organisation can run Classroom 360° using student codes instead of email invitations.

For administrators

Code-based access is configured when your Classroom 360° programme is set up. If you are unsure whether your organisation uses codes or email, check with your 20Q contact or use Help & Support → Contact Support.

For teachers (participants)

1. Open your Classroom 360° licence.
2. In the Feedback section, add students using Add Students (enter a number) or Import Class List (upload a CSV of student names).
3. Share your unique feedback link with the class — it is shown on the licence page.
4. Give each student their personal code from the list, or use Print Student Codes for a printable handout.

Students open the link, enter their code, and complete the questionnaire — no email or account required. See Can I invite more than one rater or student at a time? for adding many students at once.

For CSV format guidance, see How do I save my Excel spreadsheet as a CSV?. If email invitations are an option but mail is blocked, see My email invitations aren't being received.

Open this answer on its own page

When your administrator invites you to a Personality Profile, accept the invitation and sign in. Your licence appears under My 360°s.

1. Open your Personality Profile licence.
2. In the Questions section, click Answer Questions.
3. For each of the 20 questions, choose your first, second, and third most appropriate responses.
4. Click Save & Finish when you have answered every question.

Your profile is generated automatically. When the Report section shows Complete, use View Online or Download PDF.

Unlike 360° tools, Personality Profiles do not use raters — you complete the questionnaire yourself in one sitting.

If you need help accessing your licence, use Help & Support → Contact Support.

Open this answer on its own page

Job Share is an optional Classroom 360° feature for teachers who share a class with a colleague.

Instead of each teacher running a separate 360°, you link your licences so that:

• students answer the questionnaire once, and
• each teacher receives their own report.

How to set it up

1. Open your Classroom 360° licence.
2. Find the Job Share section (marked Optional).
3. Enter your colleague's email address and click Invite Colleague.

Your colleague accepts the invitation and a linked licence is created for them. Student feedback counts towards both reports.

Job Share is only available on eligible Classroom 360° licence types. If you do not see the section on your licence, your programme may not include it — contact your administrator or use Help & Support → Contact Support.

Open this answer on its own page

No. Once you close your feedback session — which happens when you download your report — the session cannot be reopened and you cannot invite additional raters.

Any raters who had not finished will no longer be able to submit feedback. This protects rater anonymity — reopening the session could allow scores to be compared before and after a rater completes their feedback.

You are reminded of this before you close your session or download your report.

Before closing, make sure you have enough completed raters (at least 3; we recommend 5 or more). You can invite additional raters and use Re-send Invitation or Send Reminder on your licence's Feedback section while the session is still open. See Can I add more raters at a later date?.

Open this answer on its own page

As an Administrator, you invite participants from a Group in your organisation.

1. Sign in and open Organisation → Groups.
2. Open the group you want to add participants to (or create a new group first).
3. Click Invite Participant.
4. Enter one or more email addresses (comma-separated), add an optional message, and click Send Invitation.

To invite many participants at once, use Import CSV on the same page to upload a file of email addresses.

Each invitation uses one licence from your organisation's available stock. If you have no licences left, use Order Licences first.

Participants receive an email with a link to accept the invitation and activate their account. See How do I accept my participant invitation? for what they should do next. You can track acceptance status from the group page.

Open this answer on its own page

Action plan pages are included in most 20Q reports, but whether you must complete one depends on your programme.

Ask your facilitator or administrator if they expect you to fill in an action plan after your 360°. Even when it is optional, completing one can help you turn feedback into practical next steps.

Printable action plan PDFs are available under Resources, or see Can I type into my Action Plan online? for working on a copy offline.

Open this answer on its own page

That is expected — raters do not sign in to 20Q. See How do I complete feedback as a rater? for how they complete feedback using their invitation link or student code.

If a rater cannot find their email, ask them to check junk or spam. You can Re-send Invitation or Send Reminder from your licence's Feedback section. If the email address was wrong, delete the invitation and add the rater again with the correct address.

Open this answer on its own page

Yes.

Leadership 360° (email invitations)

Open your licence and click Invite Raters. Enter multiple email addresses (comma-separated), or use Import CSV to upload a file of addresses. See How do I save my Excel spreadsheet as a CSV? for file format guidance.

Classroom 360° (email invitations)

On the Invite Raters page, enter multiple addresses (comma-separated) or use Import CSV.

Classroom 360° (student codes)

If your organisation uses code-based invitations, open the Feedback section and either enter how many students to add and click Add Students, or upload a class list with Import Class List. See How do students rate me without email? for the full code-based workflow.

You can add more raters or students at any time until the feedback session is closed.

Open this answer on its own page

Yes — until the feedback session is closed.

Open your licence and click Invite Raters to add more email invitations, or use the student code / class list options on the Feedback section for Classroom 360°. See Can I invite more than one rater or student at a time? for bulk invitations.

Once the session is closed, no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Open this answer on its own page

Not yet — action plans are not editable inside 20Q.

You can download printable Action Plan PDFs from Resources in the navigation (Leadership 360°, Classroom 360°, and other variants are listed there). Print a copy and complete it by hand, or use the action plan pages in your downloaded report PDF.

See Do I need to complete the Action Plan? if you are unsure whether your programme expects you to complete one.

Open this answer on its own page

Choose people who see you at work — ideally in a leadership context. They may be senior, parallel, or junior to you, and do not have to work in your current organisation.

Your report is more useful when raters come from a wide cross-section, not only people who know you well.

You need at least 3 completed raters to generate a report. We recommend inviting 5–10 so you still have enough responses if some cannot take part.

Invite raters from your licence page using Invite Raters. See Can I invite more than one rater or student at a time? for inviting several at once and Can I add more raters at a later date? if you need to add more later.

They receive an email with a personal link — raters do not need a 20Q account. It is courteous to ask them in advance; the questionnaire is short and usually takes only a few minutes.

Open this answer on its own page

Open your spreadsheet and go to File → Save As… (or Export in Google Sheets). Choose CSV (.csv) as the file format and save the file.

Inviting by email (participants or raters)

Your CSV should contain a single column of email addresses, with no heading row. When you import the file on the Invite Participants or Invite Raters page, the addresses are added to the invitation form.

Classroom 360° class lists (code-based invitations)

If your organisation uses code-based student invitations, the CSV should contain student names (one per row), not email addresses. Upload the file using Import Class List on the participant's licence page.

Open this answer on its own page

No. Once a participant (or their administrator) has closed the feedback session, it cannot be reopened.

This protects anonymity — reopening the session could allow remaining scores to be linked to individual raters.

If you still have an invitation link but see that the session is closed, the participant has already downloaded their report or an administrator closed the session on their behalf. Please speak to the participant or their programme lead — they would need to run a new 360° on a fresh licence rather than reopen this one.

See also Can I reopen my feedback session or invite more raters after downloading my report? for the participant view of the same rule.

Open this answer on its own page

1. Check junk or spam — ask recipients to look in their Junk, Spam, or Clutter folders. Some providers filter mail from 20Q incorrectly at first.

2. Whitelist our sending domain — invitation emails are sent from an address at 20q.co.uk. If messages are still missing, ask your IT team to allow inbound mail from that domain.

3. Invitation links — buttons in the email open the 20Q application at my.20q.co.uk. That is normal. Mail is not sent from that address; it is only where recipients go when they click. If email arrives but links are blocked when clicked, ask IT to allow access to my.20q.co.uk in web filters.

4. School and college policies — some institutions block students from receiving external email. Your IT team may need to relax that policy for 20Q invitations, or you may need to use code-based Classroom 360° invitations instead of email. See How do students rate me without email?.

5. Re-send from 20Q — open the participant's licence, go to Feedback, and use Re-send Invitation or Send Reminder for anyone who has not started.

If problems continue, use Help & Support → Contact Support with example email addresses and approximate send times.

Open this answer on its own page

You do not need a 20Q account or password. Raters complete feedback through a personal link or code.

Leadership 360° and email invitations

1. Open the invitation email from the participant.
2. Click the personal link — it takes you straight to the questionnaire.
3. Answer each question using the scale shown on screen.
4. Click Save & Finish when you are done.

Classroom 360° with student codes

Your teacher will give you a feedback link and a personal code. Open the link, type your code, and click Continue to start the questionnaire.

Written comments

Many 360° reports include written feedback from raters. When comments are enabled, comment boxes appear on the same questionnaire below the scored questions — not on a separate step afterwards.

Please aim to answer all questions in one sitting. The questionnaire is short — usually only a few minutes.

If you were expecting to sign in, see I can't sign in — that guidance is for participants and administrators, not raters.

If you see a message that the session is closed, see I really want to rate my colleague but it says the session is now closed.

Lost your email? Ask the participant to Re-send Invitation from their licence page.

Open this answer on its own page

Yes. When participants in a group have finished their 360°s, you can archive the group so it no longer appears in your default Active list on Organisation → Groups.

1. Open the group, then choose Group Settings from the group menu.
2. In the Archive group section, click Archive Group.

Archived groups are not deleted — licences and reports remain available. To view them, set the Status filter to Archived on the Groups page.

To restore a group, open its settings and click Unarchive Group.

Open this answer on its own page

Your report becomes available after three steps:

1. Answer your own questions — open your licence and click Answer Questions on the Questions section.
2. Wait for raters — you need at least 3 completed raters (we recommend 5 or more).
3. Close your feedback session — when the Report section shows Ready, confirm the checkboxes and click Close My Feedback Session.

Once the session is closed, use View Report or Download PDF on the Report section of your licence page.

Before you close — you cannot reopen the session or invite more raters afterwards. See Can I reopen my feedback session or invite more raters after downloading my report?.

If your administrator manages reports — some programmes let the group administrator close the session on your behalf. See Can an administrator close a participant's feedback session?. If you do not see download buttons after the session is closed, contact your administrator for a copy.

You may receive an email when your feedback session is ready to close. You can also check progress at any time on your licence page under Feedback.

Open this answer on its own page

You do not need a new invitation. When you complete your first Leadership 360° use, a second-use licence is created automatically and linked to your account.

Second use may stay locked until:

• the access date your administrator set for the group has passed, or
• one week after you completed your first use, if no date was set.

When second use is available, it appears on your licence card in My 360°s. Open it to invite raters and complete your second 360° in the same way as the first.

If second use still shows as locked after the expected date, ask your administrator to check the group's second use access date in Group Settings, or contact them to confirm your first use is marked complete.

Open this answer on its own page

Yes. When a participant and at least 3 raters have completed their questionnaires, an administrator can close the feedback session on the participant's behalf.

1. Sign in and open the participant's licence from Organisation → Groups.
2. On the Report section, when the status shows the session is ready, read and confirm the checkboxes.
3. Click Close Feedback Session.

Once closed, the participant (or administrator, depending on programme settings) can View Report or Download PDF.

Closing the session is permanent — no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Participants can also close their own session when their programme allows it. See How do I download or view my 360° report?.

Open this answer on its own page

When an administrator invites you to a 360° or Personality Profile, you receive an email with a personal link.

1. Open the invitation email and click the link.
2. If you are new to 20Q, follow the prompts to create your account using the same email address the invitation was sent to.
3. If you already have a 20Q account, sign in with that email address when prompted.
4. After accepting, your licence appears under My 360°s.

If you cannot find the email, check junk or spam and ask your administrator to Re-send Invitation from your licence page on their account.

If you need help, use Help & Support → Contact Support.

Open this answer on its own page

Leadership 360° is for leaders of all kinds — you might already be in a leadership position, you might be training to become a leader, you might be changing roles, organisation or about to work with new people.

If you want to become a better leader and do the best job you can for the people you work with, Leadership 360° is for you.

Open this answer on its own page

Leadership 360° is a 360° feedback tool — sometimes called a 360° diagnostic — that you can use to gather feedback from the people you work with now, as well as those you've worked with in the past.

360° feedback is a review process that involves asking all the people you work with to give feedback on your performance as a professional.

360° feedback differs to an appraisal from a line-manager, in that the feedback comes from all around you — not just one person — that's why it's called 360° feedback.

Open this answer on its own page

Leadership 360° works on all devices — mobiles, tablets and desktops.

You and your raters will need an email address to receive questionnaire invitations.

Open this answer on its own page

• Become more self-aware by completing a process of reflection
• Learn how your perceptions compare with those of the people you work with — see where there are similarities and differences in opinion
• Gather evidence and knowledge of any areas for development
• Appreciate your strengths and grow in self-confidence
• Demonstrate your own Continuous Professional Development (CPD)

Open this answer on its own page

Reset links expire after one hour for security. If you wait too long, you will see a message that the token is invalid.

Go to the sign-in page, click Forgotten your password?, enter your email again, and use the new link as soon as it arrives.

Open the link in the same browser if you can, and check that your email app has not broken the URL across two lines.

If you still cannot reset your password, use Help & Support → Contact Support.

Open this answer on its own page

As an Administrator, you invite participants from a Group in your organisation.

1. Sign in and open Organisation → Groups.
2. Open the group you want to add participants to (or create a new group first).
3. Click Invite Participant.
4. Enter one or more email addresses (comma-separated), add an optional message, and click Send Invitation.

To invite many participants at once, use Import CSV on the same page to upload a file of email addresses.

Each invitation uses one licence from your organisation's available stock. If you have no licences left, use Order Licences first.

Participants receive an email with a link to accept the invitation and activate their account. See How do I accept my participant invitation? for what they should do next. You can track acceptance status from the group page.

Open this answer on its own page

Yes. Card payments are processed by Paddle, our merchant of record. Paddle calculates and collects any tax due in your country and emails you a receipt after payment.

Organisation administrators can also choose Pay by Invoice at checkout if you prefer to pay from a purchase order or bank transfer — we will email your invoice separately.

If you need a different receipt or invoice format, use Help & Support → Contact Support.

Open this answer on its own page

If your organisation already has an account

1. Sign in as an Administrator.
2. Open Order Licences from the navigation.
3. Choose the licences and quantities you need, then click Review & Pay.
4. On the review page, choose how to pay:
   • Pay by Credit Card — pay securely via Paddle. Licences are added to your account once payment is confirmed.
   • Pay by Invoice — confirm your billing details and submit the order. We will email your invoice separately. See When do my licences arrive after paying by invoice? for when licences are added.

If your organisation is new to 20Q

Create an Organisation Account from the sign-up page. You will register your organisation details and your administrator account in one step.

After signing in, follow the same Order Licences flow above.

If you currently have an Individual Account and need to buy licences for a team, use Upgrade Account to become an Organisation Account first.

If you need help placing an order, use Help & Support → Contact Support.

Open this answer on its own page

Participants and administrators — sign in at my.20q.co.uk using the email address you registered with.

1. Check you are using the correct email address.
2. If you have forgotten your password, click Forgotten your password? on the sign-in page and follow the email link within one hour.
3. If sign-in still fails, try clearing cookies for 20Q in your browser, then try again in a private/incognito window.

Raters — you do not need an account or password. Use the unique link in your invitation email. If you have not received it, check junk or spam and ask the participant to Re-send Invitation from their licence page.

If you are still stuck, use Help & Support → Contact Support.

Open this answer on its own page

Yes — many organisations have more than one administrator.

Any existing administrator can invite others from Organisation → Users → Invite Administrator. Enter the person's name and email; they receive an invitation to activate their account within 7 days.

Administrators can order licences, manage groups, invite participants, and update organisation settings. You can remove an administrator's access from the same Users page.

If you cannot access Users or need help, use Help & Support → Contact Support.

Open this answer on its own page

Yes. From Organisation → Groups, open a group and click Invite Participant.

You can enter multiple email addresses in the form (comma-separated), or use Import CSV on the same page to upload a file of addresses.

Each invitation uses one licence from your organisation's available stock. See How do I save my Excel spreadsheet as a CSV? for file format guidance.

Open this answer on its own page

Open your spreadsheet and go to File → Save As… (or Export in Google Sheets). Choose CSV (.csv) as the file format and save the file.

Inviting by email (participants or raters)

Your CSV should contain a single column of email addresses, with no heading row. When you import the file on the Invite Participants or Invite Raters page, the addresses are added to the invitation form.

Classroom 360° class lists (code-based invitations)

If your organisation uses code-based student invitations, the CSV should contain student names (one per row), not email addresses. Upload the file using Import Class List on the participant's licence page.

Open this answer on its own page

1. Check junk or spam — ask recipients to look in their Junk, Spam, or Clutter folders. Some providers filter mail from 20Q incorrectly at first.

2. Whitelist our sending domain — invitation emails are sent from an address at 20q.co.uk. If messages are still missing, ask your IT team to allow inbound mail from that domain.

3. Invitation links — buttons in the email open the 20Q application at my.20q.co.uk. That is normal. Mail is not sent from that address; it is only where recipients go when they click. If email arrives but links are blocked when clicked, ask IT to allow access to my.20q.co.uk in web filters.

4. School and college policies — some institutions block students from receiving external email. Your IT team may need to relax that policy for 20Q invitations, or you may need to use code-based Classroom 360° invitations instead of email. See How do students rate me without email?.

5. Re-send from 20Q — open the participant's licence, go to Feedback, and use Re-send Invitation or Send Reminder for anyone who has not started.

If problems continue, use Help & Support → Contact Support with example email addresses and approximate send times.

Open this answer on its own page

Yes. When participants in a group have finished their 360°s, you can archive the group so it no longer appears in your default Active list on Organisation → Groups.

1. Open the group, then choose Group Settings from the group menu.
2. In the Archive group section, click Archive Group.

Archived groups are not deleted — licences and reports remain available. To view them, set the Status filter to Archived on the Groups page.

To restore a group, open its settings and click Unarchive Group.

Open this answer on its own page

Yes. When a participant and at least 3 raters have completed their questionnaires, an administrator can close the feedback session on the participant's behalf.

1. Sign in and open the participant's licence from Organisation → Groups.
2. On the Report section, when the status shows the session is ready, read and confirm the checkboxes.
3. Click Close Feedback Session.

Once closed, the participant (or administrator, depending on programme settings) can View Report or Download PDF.

Closing the session is permanent — no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Participants can also close their own session when their programme allows it. See How do I download or view my 360° report?.

Open this answer on its own page

Groups organise participants who are doing the same type of 360° or profile. You need available licences in your organisation stock before inviting anyone.

1. Sign in as an Administrator.
2. Open Organisation → Groups.
3. Click Create Group.
4. Enter a Group Name (for example, Cohort 10).
5. Choose the 360° Type — Leadership 360°, Classroom 360°, or Personality Profile. Each group can only contain one type.
6. Click Create Group.

You can then open the group and use Invite Participant. See How do I invite Participants?.

If you have no licences available, use Order Licences first — see How do I purchase tools for my organisation?.

When a programme is finished, you can archive the group from Group Settings without deleting licences or reports.

Open this answer on its own page

When you invite a participant, they receive an email with a link to accept the invitation and set up their account (or sign in if they already have one). See How do I accept my participant invitation? for the participant steps.

Check delivery

Open the participant's licence from the group page and check the Invitation status. If the email bounced or was not delivered, delete the invitation and re-invite with the correct address. For wider delivery problems, see My email invitations aren't being received.

Re-send or re-invite

From the participant's licence page, click Re-send Invitation. If the address was wrong, delete the invitation and send a new one from Invite Participant. See How do I invite Participants?.

Each invitation uses one licence from your stock until it is accepted or you delete the invitation.

Open this answer on its own page

If you signed up as an individual but now need to buy licences for a team, upgrade to an Organisation Account.

1. Sign in to your individual account.
2. Open Upgrade Account from the navigation (or your account menu).
3. Enter your organisation details — you become the organisation's administrator.
4. Click Save & Continue.

After upgrading, use Order Licences to order tools for your organisation, then create groups and invite participants.

See How do I purchase tools for my organisation? for the full ordering flow.

Your existing individual licences and history remain on your account after upgrade.

If you already have a separate organisation account, do not upgrade — ask that organisation's administrator to invite you instead.

Open this answer on its own page

An Annual Classroom 360° licence lets teachers in your organisation create and run Classroom 360° feedback throughout the licence year, without using a separate single-use licence each time.

With a valid annual licence:

• teachers can start new Classroom 360°s from My 360°s as often as they need during the year, and
• administrators can still organise cohorts using Groups if your programme uses them.

This suits schools and colleges running Classroom 360° across multiple classes or terms.

Single-use Classroom 360° licences are still available if you only need one feedback round.

To buy licences, see How do I purchase tools for my organisation?. To organise participants, see How do I create a group? and How do I invite Participants?.

If you are unsure which licence type your organisation has, ask your administrator or contact support.

Open this answer on its own page

When you choose Pay by Invoice at checkout, your order is submitted immediately and we email your invoice separately.

Licences are added to your organisation account once payment has cleared. If you pay online from the invoice link, that is usually quick. Bank transfers may take a few working days depending on your bank.

Your order confirmation page shows your order reference. Keep this if you need to chase payment with your finance team.

Card payments through Paddle are confirmed instantly — see If I pay by card, can I get a receipt?.

To place an order, see How do I purchase tools for my organisation?.

If licences have not appeared after you believe payment has cleared, use Help & Support → Contact Support with your order reference and payment date.

Open this answer on its own page

Some schools and colleges cannot receive 20Q emails. Your organisation can run Classroom 360° using student codes instead of email invitations.

For administrators

Code-based access is configured when your Classroom 360° programme is set up. If you are unsure whether your organisation uses codes or email, check with your 20Q contact or use Help & Support → Contact Support.

For teachers (participants)

1. Open your Classroom 360° licence.
2. In the Feedback section, add students using Add Students (enter a number) or Import Class List (upload a CSV of student names).
3. Share your unique feedback link with the class — it is shown on the licence page.
4. Give each student their personal code from the list, or use Print Student Codes for a printable handout.

Students open the link, enter their code, and complete the questionnaire — no email or account required. See Can I invite more than one rater or student at a time? for adding many students at once.

For CSV format guidance, see How do I save my Excel spreadsheet as a CSV?. If email invitations are an option but mail is blocked, see My email invitations aren't being received.

Open this answer on its own page

Administrators can remove other administrators or participants from the organisation account.

1. Sign in and open Organisation → Users.
2. Click Edit next to the person you want to remove.
3. Click Remove User (or Remove Myself if you are removing your own access).

There must always be at least one administrator on the account.

Removing a participant stops them accessing your organisation's licences (for example an Annual Classroom 360° licence). Groups they created while an administrator remain available to other administrators.

You can invite someone again later from Invite Administrator or by inviting them as a participant from a group.

Open this answer on its own page

No. Once you close your feedback session — which happens when you download your report — the session cannot be reopened and you cannot invite additional raters.

Any raters who had not finished will no longer be able to submit feedback. This protects rater anonymity — reopening the session could allow scores to be compared before and after a rater completes their feedback.

You are reminded of this before you close your session or download your report.

Before closing, make sure you have enough completed raters (at least 3; we recommend 5 or more). You can invite additional raters and use Re-send Invitation or Send Reminder on your licence's Feedback section while the session is still open. See Can I add more raters at a later date?.

Open this answer on its own page

As an Administrator, you invite participants from a Group in your organisation.

1. Sign in and open Organisation → Groups.
2. Open the group you want to add participants to (or create a new group first).
3. Click Invite Participant.
4. Enter one or more email addresses (comma-separated), add an optional message, and click Send Invitation.

To invite many participants at once, use Import CSV on the same page to upload a file of email addresses.

Each invitation uses one licence from your organisation's available stock. If you have no licences left, use Order Licences first.

Participants receive an email with a link to accept the invitation and activate their account. See How do I accept my participant invitation? for what they should do next. You can track acceptance status from the group page.

Open this answer on its own page

Action plan pages are included in most 20Q reports, but whether you must complete one depends on your programme.

Ask your facilitator or administrator if they expect you to fill in an action plan after your 360°. Even when it is optional, completing one can help you turn feedback into practical next steps.

Printable action plan PDFs are available under Resources, or see Can I type into my Action Plan online? for working on a copy offline.

Open this answer on its own page

Yes.

Leadership 360° (email invitations)

Open your licence and click Invite Raters. Enter multiple email addresses (comma-separated), or use Import CSV to upload a file of addresses. See How do I save my Excel spreadsheet as a CSV? for file format guidance.

Classroom 360° (email invitations)

On the Invite Raters page, enter multiple addresses (comma-separated) or use Import CSV.

Classroom 360° (student codes)

If your organisation uses code-based invitations, open the Feedback section and either enter how many students to add and click Add Students, or upload a class list with Import Class List. See How do students rate me without email? for the full code-based workflow.

You can add more raters or students at any time until the feedback session is closed.

Open this answer on its own page

Yes — until the feedback session is closed.

Open your licence and click Invite Raters to add more email invitations, or use the student code / class list options on the Feedback section for Classroom 360°. See Can I invite more than one rater or student at a time? for bulk invitations.

Once the session is closed, no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Open this answer on its own page

Not yet — action plans are not editable inside 20Q.

You can download printable Action Plan PDFs from Resources in the navigation (Leadership 360°, Classroom 360°, and other variants are listed there). Print a copy and complete it by hand, or use the action plan pages in your downloaded report PDF.

See Do I need to complete the Action Plan? if you are unsure whether your programme expects you to complete one.

Open this answer on its own page

Open your spreadsheet and go to File → Save As… (or Export in Google Sheets). Choose CSV (.csv) as the file format and save the file.

Inviting by email (participants or raters)

Your CSV should contain a single column of email addresses, with no heading row. When you import the file on the Invite Participants or Invite Raters page, the addresses are added to the invitation form.

Classroom 360° class lists (code-based invitations)

If your organisation uses code-based student invitations, the CSV should contain student names (one per row), not email addresses. Upload the file using Import Class List on the participant's licence page.

Open this answer on its own page

No. Once a participant (or their administrator) has closed the feedback session, it cannot be reopened.

This protects anonymity — reopening the session could allow remaining scores to be linked to individual raters.

If you still have an invitation link but see that the session is closed, the participant has already downloaded their report or an administrator closed the session on their behalf. Please speak to the participant or their programme lead — they would need to run a new 360° on a fresh licence rather than reopen this one.

See also Can I reopen my feedback session or invite more raters after downloading my report? for the participant view of the same rule.

Open this answer on its own page

1. Check junk or spam — ask recipients to look in their Junk, Spam, or Clutter folders. Some providers filter mail from 20Q incorrectly at first.

2. Whitelist our sending domain — invitation emails are sent from an address at 20q.co.uk. If messages are still missing, ask your IT team to allow inbound mail from that domain.

3. Invitation links — buttons in the email open the 20Q application at my.20q.co.uk. That is normal. Mail is not sent from that address; it is only where recipients go when they click. If email arrives but links are blocked when clicked, ask IT to allow access to my.20q.co.uk in web filters.

4. School and college policies — some institutions block students from receiving external email. Your IT team may need to relax that policy for 20Q invitations, or you may need to use code-based Classroom 360° invitations instead of email. See How do students rate me without email?.

5. Re-send from 20Q — open the participant's licence, go to Feedback, and use Re-send Invitation or Send Reminder for anyone who has not started.

If problems continue, use Help & Support → Contact Support with example email addresses and approximate send times.

Open this answer on its own page

You do not need a 20Q account or password. Raters complete feedback through a personal link or code.

Leadership 360° and email invitations

1. Open the invitation email from the participant.
2. Click the personal link — it takes you straight to the questionnaire.
3. Answer each question using the scale shown on screen.
4. Click Save & Finish when you are done.

Classroom 360° with student codes

Your teacher will give you a feedback link and a personal code. Open the link, type your code, and click Continue to start the questionnaire.

Written comments

Many 360° reports include written feedback from raters. When comments are enabled, comment boxes appear on the same questionnaire below the scored questions — not on a separate step afterwards.

Please aim to answer all questions in one sitting. The questionnaire is short — usually only a few minutes.

If you were expecting to sign in, see I can't sign in — that guidance is for participants and administrators, not raters.

If you see a message that the session is closed, see I really want to rate my colleague but it says the session is now closed.

Lost your email? Ask the participant to Re-send Invitation from their licence page.

Open this answer on its own page

Yes. When participants in a group have finished their 360°s, you can archive the group so it no longer appears in your default Active list on Organisation → Groups.

1. Open the group, then choose Group Settings from the group menu.
2. In the Archive group section, click Archive Group.

Archived groups are not deleted — licences and reports remain available. To view them, set the Status filter to Archived on the Groups page.

To restore a group, open its settings and click Unarchive Group.

Open this answer on its own page

Your report becomes available after three steps:

1. Answer your own questions — open your licence and click Answer Questions on the Questions section.
2. Wait for raters — you need at least 3 completed raters (we recommend 5 or more).
3. Close your feedback session — when the Report section shows Ready, confirm the checkboxes and click Close My Feedback Session.

Once the session is closed, use View Report or Download PDF on the Report section of your licence page.

Before you close — you cannot reopen the session or invite more raters afterwards. See Can I reopen my feedback session or invite more raters after downloading my report?.

If your administrator manages reports — some programmes let the group administrator close the session on your behalf. See Can an administrator close a participant's feedback session?. If you do not see download buttons after the session is closed, contact your administrator for a copy.

You may receive an email when your feedback session is ready to close. You can also check progress at any time on your licence page under Feedback.

Open this answer on its own page

Yes. When a participant and at least 3 raters have completed their questionnaires, an administrator can close the feedback session on the participant's behalf.

1. Sign in and open the participant's licence from Organisation → Groups.
2. On the Report section, when the status shows the session is ready, read and confirm the checkboxes.
3. Click Close Feedback Session.

Once closed, the participant (or administrator, depending on programme settings) can View Report or Download PDF.

Closing the session is permanent — no further raters can be added. See Can I reopen my feedback session or invite more raters after downloading my report?.

Participants can also close their own session when their programme allows it. See How do I download or view my 360° report?.

Open this answer on its own page

When an administrator invites you to a 360° or Personality Profile, you receive an email with a personal link.

1. Open the invitation email and click the link.
2. If you are new to 20Q, follow the prompts to create your account using the same email address the invitation was sent to.
3. If you already have a 20Q account, sign in with that email address when prompted.
4. After accepting, your licence appears under My 360°s.

If you cannot find the email, check junk or spam and ask your administrator to Re-send Invitation from your licence page on their account.

If you need help, use Help & Support → Contact Support.

Open this answer on its own page

An Annual Classroom 360° licence lets teachers in your organisation create and run Classroom 360° feedback throughout the licence year, without using a separate single-use licence each time.

With a valid annual licence:

• teachers can start new Classroom 360°s from My 360°s as often as they need during the year, and
• administrators can still organise cohorts using Groups if your programme uses them.

This suits schools and colleges running Classroom 360° across multiple classes or terms.

Single-use Classroom 360° licences are still available if you only need one feedback round.

To buy licences, see How do I purchase tools for my organisation?. To organise participants, see How do I create a group? and How do I invite Participants?.

If you are unsure which licence type your organisation has, ask your administrator or contact support.

Open this answer on its own page

Some schools and colleges cannot receive 20Q emails. Your organisation can run Classroom 360° using student codes instead of email invitations.

For administrators

Code-based access is configured when your Classroom 360° programme is set up. If you are unsure whether your organisation uses codes or email, check with your 20Q contact or use Help & Support → Contact Support.

For teachers (participants)

1. Open your Classroom 360° licence.
2. In the Feedback section, add students using Add Students (enter a number) or Import Class List (upload a CSV of student names).
3. Share your unique feedback link with the class — it is shown on the licence page.
4. Give each student their personal code from the list, or use Print Student Codes for a printable handout.

Students open the link, enter their code, and complete the questionnaire — no email or account required. See Can I invite more than one rater or student at a time? for adding many students at once.

For CSV format guidance, see How do I save my Excel spreadsheet as a CSV?. If email invitations are an option but mail is blocked, see My email invitations aren't being received.

Open this answer on its own page

Job Share is an optional Classroom 360° feature for teachers who share a class with a colleague.

Instead of each teacher running a separate 360°, you link your licences so that:

• students answer the questionnaire once, and
• each teacher receives their own report.

How to set it up

1. Open your Classroom 360° licence.
2. Find the Job Share section (marked Optional).
3. Enter your colleague's email address and click Invite Colleague.

Your colleague accepts the invitation and a linked licence is created for them. Student feedback counts towards both reports.

Job Share is only available on eligible Classroom 360° licence types. If you do not see the section on your licence, your programme may not include it — contact your administrator or use Help & Support → Contact Support.

Open this answer on its own page

Yes. Card payments are processed by Paddle, our merchant of record. Paddle calculates and collects any tax due in your country and emails you a receipt after payment.

Organisation administrators can also choose Pay by Invoice at checkout if you prefer to pay from a purchase order or bank transfer — we will email your invoice separately.

If you need a different receipt or invoice format, use Help & Support → Contact Support.

Open this answer on its own page

If your organisation already has an account

1. Sign in as an Administrator.
2. Open Order Licences from the navigation.
3. Choose the licences and quantities you need, then click Review & Pay.
4. On the review page, choose how to pay:
   • Pay by Credit Card — pay securely via Paddle. Licences are added to your account once payment is confirmed.
   • Pay by Invoice — confirm your billing details and submit the order. We will email your invoice separately. See When do my licences arrive after paying by invoice? for when licences are added.

If your organisation is new to 20Q

Create an Organisation Account from the sign-up page. You will register your organisation details and your administrator account in one step.

After signing in, follow the same Order Licences flow above.

If you currently have an Individual Account and need to buy licences for a team, use Upgrade Account to become an Organisation Account first.

If you need help placing an order, use Help & Support → Contact Support.

Open this answer on its own page

If you signed up as an individual but now need to buy licences for a team, upgrade to an Organisation Account.

1. Sign in to your individual account.
2. Open Upgrade Account from the navigation (or your account menu).
3. Enter your organisation details — you become the organisation's administrator.
4. Click Save & Continue.

After upgrading, use Order Licences to order tools for your organisation, then create groups and invite participants.

See How do I purchase tools for my organisation? for the full ordering flow.

Your existing individual licences and history remain on your account after upgrade.

If you already have a separate organisation account, do not upgrade — ask that organisation's administrator to invite you instead.

Open this answer on its own page

When you choose Pay by Invoice at checkout, your order is submitted immediately and we email your invoice separately.

Licences are added to your organisation account once payment has cleared. If you pay online from the invoice link, that is usually quick. Bank transfers may take a few working days depending on your bank.

Your order confirmation page shows your order reference. Keep this if you need to chase payment with your finance team.

Card payments through Paddle are confirmed instantly — see If I pay by card, can I get a receipt?.

To place an order, see How do I purchase tools for my organisation?.

If licences have not appeared after you believe payment has cleared, use Help & Support → Contact Support with your order reference and payment date.

Open this answer on its own page

As an Administrator, you invite participants from a Group in your organisation.

1. Sign in and open Organisation → Groups.
2. Open the group you want to add participants to (or create a new group first).
3. Click Invite Participant.
4. Enter one or more email addresses (comma-separated), add an optional message, and click Send Invitation.

To invite many participants at once, use Import CSV on the same page to upload a file of email addresses.

Each invitation uses one licence from your organisation's available stock. If you have no licences left, use Order Licences first.

Participants receive an email with a link to accept the invitation and activate their account. See How do I accept my participant invitation? for what they should do next. You can track acceptance status from the group page.

Open this answer on its own page

When an administrator invites you to a 360° or Personality Profile, you receive an email with a personal link.

1. Open the invitation email and click the link.
2. If you are new to 20Q, follow the prompts to create your account using the same email address the invitation was sent to.
3. If you already have a 20Q account, sign in with that email address when prompted.
4. After accepting, your licence appears under My 360°s.

If you cannot find the email, check junk or spam and ask your administrator to Re-send Invitation from your licence page on their account.

If you need help, use Help & Support → Contact Support.

Open this answer on its own page

When your administrator invites you to a Personality Profile, accept the invitation and sign in. Your licence appears under My 360°s.

1. Open your Personality Profile licence.
2. In the Questions section, click Answer Questions.
3. For each of the 20 questions, choose your first, second, and third most appropriate responses.
4. Click Save & Finish when you have answered every question.

Your profile is generated automatically. When the Report section shows Complete, use View Online or Download PDF.

Unlike 360° tools, Personality Profiles do not use raters — you complete the questionnaire yourself in one sitting.

If you need help accessing your licence, use Help & Support → Contact Support.

Open this answer on its own page

Participants and administrators — sign in at my.20q.co.uk using the email address you registered with.

1. Check you are using the correct email address.
2. If you have forgotten your password, click Forgotten your password? on the sign-in page and follow the email link within one hour.
3. If sign-in still fails, try clearing cookies for 20Q in your browser, then try again in a private/incognito window.

Raters — you do not need an account or password. Use the unique link in your invitation email. If you have not received it, check junk or spam and ask the participant to Re-send Invitation from their licence page.

If you are still stuck, use Help & Support → Contact Support.

Open this answer on its own page

No. Once a participant (or their administrator) has closed the feedback session, it cannot be reopened.

This protects anonymity — reopening the session could allow remaining scores to be linked to individual raters.

If you still have an invitation link but see that the session is closed, the participant has already downloaded their report or an administrator closed the session on their behalf. Please speak to the participant or their programme lead — they would need to run a new 360° on a fresh licence rather than reopen this one.

See also Can I reopen my feedback session or invite more raters after downloading my report? for the participant view of the same rule.

Open this answer on its own page

You do not need a 20Q account or password. Raters complete feedback through a personal link or code.

Leadership 360° and email invitations

1. Open the invitation email from the participant.
2. Click the personal link — it takes you straight to the questionnaire.
3. Answer each question using the scale shown on screen.
4. Click Save & Finish when you are done.

Classroom 360° with student codes

Your teacher will give you a feedback link and a personal code. Open the link, type your code, and click Continue to start the questionnaire.

Written comments

Many 360° reports include written feedback from raters. When comments are enabled, comment boxes appear on the same questionnaire below the scored questions — not on a separate step afterwards.

Please aim to answer all questions in one sitting. The questionnaire is short — usually only a few minutes.

If you were expecting to sign in, see I can't sign in — that guidance is for participants and administrators, not raters.

If you see a message that the session is closed, see I really want to rate my colleague but it says the session is now closed.

Lost your email? Ask the participant to Re-send Invitation from their licence page.

Open this answer on its own page