Terms and Conditions

Please read the following terms and conditions that will serve as a legal agreement between 20Q Ltd and you in the use of this website.

Responsibility for your account concerning confidentiality, password, purchasing and unauthorised access belongs with you. 20Q Ltd must be notified immediately of changes to your registered details. 20Q Ltd reserves the right to suspend or terminate accounts or access to its website.

Terms and conditions of sale

20Q Ltd reserves the right to amend details, prices, packaging and withdraw products without prior notice. 20Q Ltd also reserves the right to amend publishing release dates for new resources.

Payment terms are 15 days net from invoice date. Please notify us of queries on our invoices immediately, quoting the invoice number.

Claims for non-delivery, shortage or damage should be made in writing, quoting the account and invoice numbers (a) within 3 days of receipt for shortage or damage and (b) within 21 days of invoice for non-delivery.

With all queries/claims to our Customer Support Service, invoice numbers should be quoted. Please note that we are unable to accept returns, unless faulty, after 30 days of receipt.

Ownership of goods

It is a condition of sale that ownership of goods shall not pass to the buyer until payment is received by the Company. Some of our products contain photocopiable materials; however, until full payment is received, all photocopy restrictions remain in force. If payment is not received within a reasonable period, the Company may repossess the unpaid-for goods.


The contents of this website is exclusively owned and controlled by 20Q Ltd or its affiliates. You are not permitted to reproduce, adapt or store in any medium, any part of its content, nor is it permissible to use tools or other methods for the purpose of data gathering, mining or extraction by any means without written permission from 20Q Ltd.

Postage and Packing

Where applicable, Postage and Packing is determined by weight. Your postage costs will be displayed on the checkout page so you will be able to verify the postage cost before placing an order.


Read our privacy policy


Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will notify you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling. If we are unable to contact you we will refund you in full. We reserve the right to change our prices without notice.

Your order

We accept orders at our discretion and all orders are subject to validation checks and authorisation by your payment card issuer. It is your responsibility for ensuring the details you give are correct and complete. When placing your order on-line your card/debit card will be debited when you click the order button. We will acknowledge your order by sending you an email. The email will confirm the cost and delivery details, or notify you if the goods are unavailable. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full. Goods are subject to availability.

Force majeure

Where there is a delay or failure to deliver goods, or where damage or defect has occurred to goods that is due to circumstances beyond our control, 20Q Ltd shall not be liable. This condition does not affect your statutory rights.


Sales are made in good faith. If you wish to request a return, please email us at support@20q.co.uk, giving your account number, invoice date and number and reason for return. Goods returned must be in ‘resaleable condition’. Unauthorised returns and returns after 30 days of invoicing will not be accepted.

Customers who are VAT exempt or zero-rated must provide copies of appropriate documentation, endorsed by Customs & Excise, in order for VAT not to be charged on consumable product.


This agreement is governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.


Contact Us

20Q is owned and operated by 20Q Limited, a company registered in England and Wales under registered number 07729618 whose registered office is at


Limitation of Liability

Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or to the agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.