How do I cancel, renew, or manage my Classroom 360° subscription?
Organisation administrators manage the annual Classroom 360° subscription from Organisation → Orders → Subscriptions. This tab appears once your organisation has a subscription.
Invoice-billed subscriptions (UK FreeAgent invoice)
From the Subscriptions tab you can:
- Cancel Subscription — stops renewal at the end of the current period; teachers keep access until that date.
- Don't Cancel — if you previously scheduled a cancellation but still have time left in the period, this resumes renewal for the next year.
- Renew — if access has already ended, use Order Licences to purchase another annual term.
Card subscriptions (Paddle)
If your organisation pays by card through Paddle, open Manage Subscription on the Subscriptions tab to update your payment method or cancel renewal in Paddle's customer portal.
Organisation administrators receive email confirmation when a cancellation is scheduled or undone, and reminder emails one month and one week before access ends. See What happens when my Classroom 360° subscription ends?.
To place a new order, see How do I purchase tools for my organisation?.
If you cannot see the Subscriptions tab or need help, use Help & Support → Contact Support.
Last updated: Jul 2026
